First, please contact the music store where you purchased the product.
*If you purchased the instrument second-hand, or if for some reason you are unable to contact the store where you purchased the instrument, please contact us here .

First, please contact the store where you purchased the instrument. If you are unable to contact the store where you purchased the instrument, or if for some reason you are unable to contact the store where you purchased the instrument, please contact us here .

We apologize for the inconvenience, but we will be the last to deal with the defective or repairable items sent without contacting us in advance. In addition, please understand that we may return items that cannot be handled (items that cannot be repaired or items that are not handled by us) by cash on delivery.

When contacting us, please let us know about the equipment and power supply you are using at the same time. In the case of trouble symptoms, please tell us the detailed symptoms.
In addition, we may ask you to confirm the product serial number, so please have the product itself, the outer box, or the warranty card at hand in advance. Thank you for your cooperation.

Even during the warranty period, physical damage such as foot switches and failures caused by connecting an unsupported power supply are not covered by the warranty. In addition, we may charge a fee depending on the case described in the warranty, the failure situation, individual events, etc.

One year from the date of purchase of a new product.
"One Control", "Animals Pedal" and "Effects Bekery" are covered by the warranty, even if they are second-hand products, as long as they are within one year of purchase.

For other manufacturers and brands, second-hand products are not covered by the warranty.
≫About warranty

The official online store operated by our company (excluding some stores) offers an extended warranty service from August 1, 2021. The warranty period is 2 years for products purchased from the official online store.

For details, please check the official online store extended warranty terms and conditions below.

≫ One Control Extended Warranty Terms of Use
≫ Effects Bakery Extended Warranty Terms of Use
≫ Animals Pedal Extended Warranty Terms of Use

After sending us the defective product and confirming the symptoms, we will inform you about how to deal with it.

It may take some time before symptoms can be confirmed. In addition, after confirming the symptoms, the period of time we will keep it will differ depending on the desired response.

Shipping costs vary depending on the product status and the time of purchase. Basically, the following conditions apply, but please contact the store where you purchased the instrument for individual correspondence.

If you contact us within 7 days after receiving the product *Excluding used items

(1) Shipping fee for returning the product to us … paid by our shop

(2) Shipping fee for sending a replacement or repaired product to the customer … borne by our company

If you contact us within 7 days after receiving the product and within the warranty period (within 1 year from the date of purchase of the new product)

(1) Shipping fee for returning the product to us … paid by the customer

(2) Shipping fee for sending a replacement or repaired product to the customer … borne by our company

If you contact us outside the warranty period (one year after the date of purchase)

(1) Shipping fee for returning the product to us … paid by the customer

(2) Shipping fee for sending a replacement or repaired product to the customer … paid by the customer

*If you send the product by a method different from the instructions (for example, you were instructed to send it by prepayment, but it arrived by cash on delivery, etc.), you will be billed separately for that amount. I will have it.

It is possible to repair or exchange for a fee, but the round-trip shipping fee will be charged separately.

Depending on the product, we may not be able to respond due to unavoidable reasons such as parts availability. (Shipping will be charged even if repairs cannot be performed. Additional inspection costs may be incurred.)

Depending on the product we have entrusted to you, it may take time to check the operation or reproduce the problem.
Normally, even if the problem can be reproduced without any problems and we can respond immediately, please allow about a week. Additional charges may apply if further assistance is required.

Also, please understand that we may not be able to respond immediately, especially in situations where the problem symptoms cannot be reproduced.

Yes. It is possible. We do not charge an estimate if it is under warranty.

In addition, if it is out of warranty, we will charge the work cost (*the charge varies depending on the product) as an inspection survey cost even if we do not repair it. Also, please understand that work costs may be incurred even if repairs cannot be handled due to unavailability of parts, etc.

If you plan to use it, please let us know in advance.

However, please understand that we may not be able to meet your request due to the fact that we cannot confirm the symptoms of the problem, or that it takes time to order parts.

In addition, depending on the situation, a separate fee may be charged for urgent response regardless of whether it is within the warranty period or not.

At this time, we do not accept special measures (priority measures). We are currently considering whether it will be possible to provide support for a fee in the future.

We apologize for the inconvenience, but since the shipping departments are different, we are unable to combine the ordered item with the defected item, regardless of whether it is an individual customer or a musical instrument store.